Refund & cancellation policy

This policy explains how refunds, cancellations and subscription renewals work for Sharp's HR consulting, recruitment coordination, people-operations and management consulting services.

Unless a signed service order says otherwise, this policy applies to payments made to PT Sharp for Human Resources Consultancy through invoice, bank transfer, card, virtual account, e-wallet, QRIS or another approved payment channel.

Refund eligibility depends on the service state at the time of the request:

• Before work starts — A full refund may be available if the request is made within 7 calendar days after payment and no onboarding, planning, recruitment, document review, consultant allocation or other service work has started.
• Active subscriptions or projects — Refunds are generally pro-rated only for clearly unused and unallocated service portions. Hours already worked, onboarding completed, deliverables produced, recruitment activity performed, third-party costs and reserved capacity are not refundable.
• Completed or accepted work — Completed services, accepted deliverables and expired billing periods are generally non-refundable. Quality concerns are handled through reasonable corrections, replacement support or partial credit at Sharp's discretion.

Refund requests must be submitted within 30 days of the original payment. Requests after this window may be considered case by case but are not guaranteed.

Monthly subscriptions renew according to the accepted quote or subscription summary. Unless a minimum commitment or notice period applies, cancellation takes effect at the end of the current paid billing period. The current period is non-refundable once service work or capacity allocation has started.

When a refund is approved, the following may be deducted from the refund amount:

• The reasonable value of onboarding, scoping, HR review, recruitment work, administration and reserved capacity already performed.
• Payment processor, bank, card, e-wallet, QRIS, FX conversion and cross-border transfer fees that are not returned to Sharp.
• Third-party costs, government charges, document fees or vendor costs already incurred for the client.

To request a refund, follow these steps:

1. Email ptsharpforhumanresources@gmail.com from the email address used to place the order. Include the engagement reference and a brief description of the issue.
2. We acknowledge your request within 1 business day and may ask follow-up questions to understand the situation.
3. We confirm the refund decision (approved, pro-rated, or declined with reasons) within 5 business days of receiving the complete request.
4. Approved refunds are initiated within 7–14 business days of confirmation. The receiving bank, card issuer, wallet provider or payment processor may take additional time to post the funds.

Refunds are returned to the original payment method where supported by the payment channel. If the original method cannot technically receive a refund, Sharp may request reasonable account verification before issuing a bank-transfer refund to the same paying party.

Bank-transfer payments are refunded to the verified payer account; card payments are refunded to the same card where supported; e-wallet and QRIS payments are returned through the available processor flow. Currency conversion losses on cross-border refunds are not reimbursed.

We may cancel or suspend a service if we cannot deliver the agreed scope, if required information is not provided, if payment fails, or if continuing would breach licensing, employment, sanctions, anti-fraud, payment-gateway or legal requirements.

If cancellation is caused by client breach, unlawful instructions, misleading information, chargeback abuse or prohibited activity, refund eligibility depends on the nature of the breach and work already performed.

If you disagree with a refund decision, you can escalate to ptsharpforhumanresources@gmail.com. We aim to respond to escalated cases within 10 business days. Nothing in this policy limits any statutory consumer protection rights you may have under applicable law.