1. Billing cycle
Every engagement follows the same four steps. There is no self-checkout — nothing is charged until a scope is agreed in writing.
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1
Scope & quote
You send a brief or book a call. Sharp issues a written quote or subscription summary stating the scope, included hours, billing cycle, currency, taxes, renewal terms and any minimum commitment.
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2
Acceptance
You confirm the quote in writing. Nothing is billed before this step.
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3
Invoice & payment
Sharp issues an invoice from PT Sharp for Human Resources Consultancy with a payment reference. Subscriptions are invoiced monthly in advance unless the accepted quote says otherwise.
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4
Receipt & delivery
Once payment clears we confirm receipt and delivery begins on the agreed start date. Receipts and invoices remain available for your accounting records.
2. Accepted payment channels
Payments are collected through a licensed Indonesian payment provider and through direct company bank transfer. Available channels are confirmed on each invoice.
Bank transfer & virtual account
Transfer to the company account or a per-invoice virtual account number across major Indonesian banks.
QRIS
Scan-to-pay from any QRIS-enabled Indonesian banking or wallet app.
E-wallet
Indonesian e-wallet payments where enabled on the invoice.
Credit & debit card
Visa and Mastercard, including 3-D Secure authentication where required by the issuer.
Sharp does not accept cash, cryptocurrency, or payment from a third party unrelated to the invoiced client. Payments must come from an account belonging to the contracting company.
3. Currency and taxes
Indonesian clients are invoiced in Indonesian rupiah (IDR). International clients may be invoiced in USD where agreed in the accepted quote. Rupiah figures shown on the pricing page are indicative and converted at the prevailing rate.
Indonesian value-added tax (PPN) and any applicable withholding tax (PPh) are stated separately on the invoice in accordance with Indonesian tax rules. Sharp's NPWP is 0507 4426 6304 4000. Bank, card, gateway and cross-border transfer fees are shown before you pay.
4. Payment security
Card and wallet payments are processed by a licensed payment provider over an encrypted connection. Sharp does not collect, see or store full card numbers, CVV codes or wallet credentials on its own systems or on this website.
Invoices are only ever sent from ptsharpforhumanresources@gmail.com and reference an accepted quote. Sharp will never ask you to send payment to a personal account or to a bank account that differs from the one printed on your invoice. If you receive a payment request that looks unusual, contact ptsharpforhumanresources@gmail.com before paying.
5. Renewal, changes and failed payments
Monthly subscriptions renew according to the accepted quote. You may cancel effective at the end of the current paid billing period, subject to any minimum commitment stated in your quote. Scope changes, extra hours and third-party costs are documented and approved before they are billed.
If a payment fails or an invoice remains unpaid past its due date, Sharp may pause delivery until the balance is settled. We contact you before pausing any active work.
6. Refunds and disputes
Refund eligibility, timeframes, deductions and the escalation path are set out in full in the refund and cancellation policy. Approved refunds are returned to the original payment method where the channel supports it.
7. Payee details
All invoices are issued by, and all payments are made to:
PT Sharp for Human Resources Consultancy
NIB 1710230137147
NPWP 0507 4426 6304 4000
The Mansion Bougenville Fontana, Unit BF Lt.10 No. K1, Jl. Trembesi Blok D, Pademangan Timur, Jakarta Utara 14410, Indonesia
Bank account details are printed on each invoice. We never change bank details by email mid-engagement without a signed confirmation.